54bat Privacy Policy โ How We Collect, Use, and Protect Your Personal Data
At 54bat, your privacy is treated as a core responsibility, not an afterthought. This Privacy Policy sets out in plain, formal English exactly what personal information we collect from registered players in Bangladesh, how we use it, who we may share it with, and what rights you hold over your own data.
Privacy at a Glance
What This Policy Covers
These six principles summarise our approach to your personal data. The full legal text follows in the sections below โ please read the complete document.
We collect only the information needed to operate your 54bat account, process payments, verify your identity, and deliver our services safely and securely to players across Bangladesh.
Your information is used to manage your account, process BDT deposits and withdrawals, comply with KYC obligations, personalise your experience, and send you relevant promotional offers where you have opted in.
We do not sell your personal data. We share it only with payment processors (bKash, Nagad, Rocket), identity verification partners, game studios, and legal authorities where required by law.
All data transmitted between your device and 54bat is encrypted using 256-bit SSL. Account data is stored on secured, access-controlled servers with regular security audits and intrusion monitoring.
We retain your account data for as long as your account is active and for a minimum period thereafter as required by applicable financial regulations. Inactive accounts are reviewed periodically for deletion.
You have the right to access, correct, or request deletion of your personal data, to withdraw marketing consent at any time, and to lodge a complaint with 54bat if you believe your data has been mishandled.
Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. Lawful Basis
- 6. How We Use Your Data
- 7. Marketing Communications
- 8. Sharing Your Data
- 9. Cookies & Tracking
- 10. Data Security
- 11. Data Retention
- 12. Your Rights
- 13. Children's Privacy
- 14. Third-Party Links
- 15. Policy Updates
- 16. Contact Us
1 Introduction
54bat ("we", "us", "our") is committed to protecting the privacy and personal data of all registered players and website visitors. This Privacy Policy explains how 54bat collects, uses, stores, discloses, and protects personal information in connection with your use of the 54bat platform, including the website at https://54bat.io and all associated services, games, and features available to players in Bangladesh.
This Privacy Policy forms part of the broader legal framework governing your use of 54bat, alongside the Terms & Conditions and the Responsible Gaming Policy. By registering an account, accessing the platform, or interacting with any 54bat service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any part of this Privacy Policy, you should discontinue use of the 54bat platform and request account closure by contacting our support team at [email protected]. All natural-language content on this platform is provided in English to serve our Bangladesh market audience.
Plain Language Summary: We collect your personal information to run your account, process payments, verify your identity, and keep the platform secure. We do not sell your data to third parties. You have rights over your information and can contact us at any time to exercise them.
2 Data Controller
For the purposes of this Privacy Policy, 54bat acts as the data controller in respect of all personal data collected from players and visitors located in Bangladesh. As data controller, 54bat determines the purposes and means by which your personal data is processed.
All data protection enquiries, subject access requests, and privacy-related complaints should be directed to the 54bat data protection contact at the following address:
- Email: [email protected]
- Subject Line: Data Protection Enquiry
- Response Time: Within 5 business days in Bangladesh Standard Time (BST, UTC+6)
54bat will not appoint or act as a data processor for any third party in relation to the personal data of its players. All processing carried out by third-party service providers (payment processors, KYC partners, game studios) is governed by data processing agreements that bind those parties to confidentiality and security obligations no less stringent than those described in this Privacy Policy.
3 Data We Collect
54bat collects the following categories of personal data from players and visitors, depending on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Registration and KYC verification |
| Contact Data | Mobile number, email address, residential address in Bangladesh | Registration and account update |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank), deposit and withdrawal transaction history | Deposit, withdrawal, KYC |
| Verification Data | National ID (NID) number, passport scan, selfie photograph, utility bill or bank statement | KYC verification (first withdrawal and as required) |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, screen resolution | Automatically on every platform visit |
| Usage Data | Pages visited, games played, bet history, session duration, bonus claims, login timestamps | Automatically during platform use |
| Communications Data | Live chat transcripts, email correspondence with support, dispute submissions | When you contact 54bat support |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS notifications, and in-platform offers | Registration and account settings |
54bat does not collect special category data (such as health, biometric, or political opinion data) unless explicitly required for responsible gaming interventions, in which case such data is collected only with your express consent and handled under heightened security protocols.
4 How We Collect Your Data
54bat collects personal data through the following channels and mechanisms:
- Direct Provision: Information you provide when completing the registration form, submitting KYC documents, making deposit or withdrawal requests, contacting customer support, or updating your account profile.
- Automated Technical Collection: When you visit the 54bat website or use the platform, our servers automatically log technical data including your IP address, device identifiers, browser characteristics, and session behaviour. This collection occurs regardless of whether you have a registered account.
- Payment Processors: When you initiate a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment service provider transmits transaction confirmation data to 54bat to credit or debit your account balance.
- KYC Verification Partners: Third-party identity verification services may cross-reference the identity documents you submit against official records to confirm your name, age, and address. These partners return a verification status to 54bat and do not retain your documents beyond their contractual retention period.
- Cookies and Tracking Technologies: As described in Section 9 of this Privacy Policy, 54bat uses cookies and similar technologies to collect usage and preference data to improve platform performance and deliver a personalised experience.
- Third-Party Game Studios: Game providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may transmit gameplay session data to 54bat for the purpose of settling bets, resolving disputes, and auditing game integrity.
5 Lawful Basis for Processing
54bat processes your personal data on the following lawful bases, as applicable to each processing activity:
- Contractual Necessity: Processing required to fulfil 54bat's obligations under the Terms & Conditions you accept at registration โ including account management, payment processing, game delivery, and customer support. Without this processing, 54bat cannot provide you with the services you have contracted for.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, KYC requirements, and responses to lawful requests from competent authorities.
- Legitimate Interests: Processing carried out to protect the security and integrity of the platform, prevent fraud and prohibited conduct, conduct internal analytics, and improve platform performance โ provided such interests are not overridden by your fundamental rights.
- Consent: Processing for optional purposes, including sending marketing communications (promotional emails, SMS offers, in-platform bonus notifications) and placing non-essential cookies. You may withdraw consent for these activities at any time without affecting the lawfulness of processing carried out before withdrawal.
6 How We Use Your Data
54bat uses the personal data it collects for the following specific purposes:
- To create, verify, and manage your registered 54bat account, including processing your 54bat Login credentials securely.
- To process BDT deposits and withdrawals via your registered payment methods (bKash, Nagad, Rocket, Upay, and approved bank transfers).
- To conduct KYC age and identity verification in compliance with our responsible gaming obligations, including enforcement of the 21+ minimum age requirement.
- To settle sports bets, resolve live casino rounds, and credit winnings to your Real Money Balance.
- To apply bonus credits, track wagering requirements, and manage promotional campaigns including Daily Bonus offers and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh.
- To detect, investigate, and prevent fraudulent activity, money laundering, prohibited conduct, and violations of the Terms & Conditions.
- To provide customer support via live chat and email, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
- To send service notifications (account activity alerts, security notifications, system updates) via email or SMS to your registered contact details.
- To conduct internal analytics and platform improvement work, using aggregated or anonymised usage data to understand player behaviour and optimise the 54bat product.
- To fulfil legal obligations, respond to regulatory enquiries, and cooperate with competent authorities as required by applicable law.
No Automated Decision-Making: 54bat does not make decisions that produce legal or similarly significant effects on you based solely on automated processing without human review. Account suspension decisions are reviewed by a member of the 54bat compliance team before being finalised.
7 Marketing Communications
With your consent, 54bat may send you promotional communications relating to bonuses, new games, seasonal offers, and betting opportunities. These communications may be delivered by email, SMS to your registered Bangladeshi mobile number, or via in-platform notification within your account dashboard.
You may withdraw your consent to receive marketing communications at any time by:
- Adjusting your notification preferences within the 54bat account settings page after completing your 54bat Login.
- Clicking the unsubscribe link included in any promotional email sent by 54bat.
- Contacting the support team at [email protected] with the subject line "Unsubscribe from Marketing".
Withdrawal of marketing consent will be actioned within 5 business days in BST. Withdrawing marketing consent does not affect your receipt of transactional service communications (account alerts, deposit confirmations, withdrawal notifications, security warnings), which are sent on the basis of contractual necessity and cannot be individually opted out of while your account remains active.
โ ๏ธ Please Note: 54bat will never send you unsolicited requests for your password, payment credentials, or full National ID number by email or SMS. If you receive a communication claiming to be from 54bat that requests sensitive credentials, please report it immediately to [email protected] as it may be a phishing attempt.
8 Sharing Your Data
54bat does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal data only in the following circumstances and only to the extent strictly necessary:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive transaction data necessary to process deposits and withdrawals. Each provider is bound by their own privacy framework and applicable financial regulations.
- KYC and Identity Verification Partners: Third-party verification services receive the identity documents and data you submit for the purpose of age and identity checks. These partners are contractually prohibited from using your data for any purpose other than providing verification services to 54bat.
- Game Studios and Technology Providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other game providers receive gameplay session data needed to operate their games and settle rounds within your account. Game providers are independently certified and maintain their own data security frameworks.
- Legal and Regulatory Authorities: 54bat may disclose your personal data to competent authorities, law enforcement bodies, or courts where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosures where we are legally permitted to do so.
- Fraud Prevention and Anti-Money-Laundering: 54bat may share data with specialist fraud prevention and AML screening services to fulfil its legal obligations and protect the platform's integrity.
- Business Transfers: In the event that 54bat undergoes a business restructuring, merger, acquisition, or transfer of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any change to the Privacy Policy that results from it.
All third-party recipients of your personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specified purposes for which it was shared.
9 Cookies & Tracking Technologies
54bat uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the platform to function. These enable core features including your 54bat Login session, navigation between pages, and security functions. These cookies cannot be disabled without preventing the platform from operating correctly.
- Functional Cookies: Remember your preferences such as language settings (English), time-zone display (BST), currency format (BDT / เงณ), and responsible gaming settings. Disabling these cookies may affect the personalised functionality of your account.
- Analytics Cookies: Collect aggregated, anonymised data about how visitors use the 54bat website โ including which pages are most visited, how long sessions last, and how players navigate between sections. This data helps us improve the platform experience.
- Marketing Cookies: Used only where you have given consent. These cookies track interactions with 54bat promotional content to measure campaign effectiveness and, where applicable, to serve relevant offers. You may withdraw consent for marketing cookies at any time via your account settings.
You may manage cookie preferences through your browser settings. Note that blocking strictly necessary cookies will prevent access to the 54bat platform entirely, as they are required for the login session and core security functions to operate.
10 Data Security
54bat implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the 54bat platform is encrypted in transit using 256-bit SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing https://54bat.io.
- Encrypted Data Storage: Sensitive personal data including payment details and identity documents is stored in encrypted form on secured servers. Encryption keys are managed under strict access controls and rotated on a regular schedule.
- Access Controls: Access to personal data held by 54bat is restricted to employees, contractors, and third-party service providers who have a legitimate need to process that data. All personnel with access to personal data are bound by confidentiality obligations.
- Two-Factor Authentication (2FA): 54bat strongly recommends all players enable 2FA on their accounts. 2FA adds a second verification step to the 54bat Login process, significantly reducing the risk of unauthorised account access.
- Intrusion Detection and Monitoring: 54bat's technical infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous data flows. Security incidents are triaged and responded to by a dedicated team in Bangladesh Standard Time.
- Regular Security Audits: 54bat commissions periodic security assessments and penetration tests of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
โ ๏ธ Your Responsibilities: While 54bat takes all reasonable steps to secure your data at our end, you are responsible for keeping your login credentials confidential and for ensuring that the devices you use to access 54bat are protected by up-to-date antivirus software. 54bat cannot accept liability for breaches resulting from your failure to secure your own device or credentials.
11 Data Retention
54bat retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following retention periods apply as a general guide:
- Active Account Data: Retained for the full duration of your account's active status, plus a minimum of 5 years following account closure, to comply with financial record-keeping obligations.
- KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission, in accordance with anti-money-laundering and know-your-customer regulatory requirements.
- Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of 5 years following the date of each transaction.
- Support Communications: Live chat transcripts and email correspondence are retained for a minimum of 2 years from the date of each interaction, for dispute resolution and quality assurance purposes.
- Marketing Preferences: Records of consent and withdrawal of consent for marketing communications are retained for the duration of the relationship and for 2 years thereafter.
- Technical and Usage Data: Anonymised or aggregated technical and usage data may be retained indefinitely for platform analytics purposes. Data that can identify you individually is deleted or anonymised at the end of the applicable retention period.
Upon the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 54bat's internal data disposal procedure. Where data cannot be immediately deleted due to ongoing legal proceedings or regulatory holds, the data will be isolated from active processing and deleted as soon as the hold is lifted.
12 Your Rights
As a 54bat player based in Bangladesh, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and aim to respond substantively within 15 business days in BST.
- Right of Access: You have the right to request a copy of the personal data that 54bat holds about you, along with information about how it is being processed. This is commonly referred to as a Subject Access Request (SAR).
- Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to Erasure: You may request that 54bat delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is otherwise unlawful. Note that this right is subject to overriding legal retention obligations โ 54bat cannot erase data it is legally required to retain.
- Right to Restriction of Processing: You have the right to request that 54bat restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested or where you have objected to processing on legitimate interest grounds.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a machine-readable copy of the personal data you provided to 54bat.
- Right to Object: You have the right to object to 54bat processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on legitimate interest grounds, in which case 54bat will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
How to Submit a Request: Email [email protected] with the subject line "Data Rights Request". Include your registered mobile number and full name so we can verify your identity before actioning your request. We do not charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive.
13 Children's Privacy
54bat strictly enforces a minimum age policy of 21 years across all of its products and services. The platform is not intended for, and must not be used by, any person under the age of 21. 54bat does not knowingly collect, process, or retain personal data relating to individuals under 21 years of age.
If 54bat discovers that personal data has been collected from an individual who is under 21 years of age, the relevant account will be immediately suspended, all associated balances will be voided, and the data will be securely deleted in accordance with 54bat's data disposal procedures. Any deposits made by an underage player will be returned to the originating payment method after deducting any amounts played.
If you have reason to believe that a person under the age of 21 has registered a 54bat account or submitted personal data to 54bat, please notify us immediately at [email protected]. We will investigate and take appropriate action without delay.
โ ๏ธ 21+ Only: All 54bat services are exclusively for adults aged 21 and over. If you are concerned that a minor in your household may be accessing gambling services, please use the parental control and device management tools available on your device and consider implementing filtering software to restrict access to gambling websites.
14 Third-Party Links
The 54bat platform may contain references to, or links to, third-party websites, payment service providers, and game studio interfaces. Once you leave the 54bat platform and navigate to a third-party site or service, this Privacy Policy no longer applies. 54bat is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any external services you use in connection with your 54bat activity.
Payment service providers including bKash, Nagad, and Rocket operate under their own privacy frameworks, which govern how they collect and use data transmitted during payment transactions. 54bat recommends that you review the privacy policies of your chosen payment provider to understand how your financial data is handled at their end of the transaction.
15 Updates to This Privacy Policy
54bat reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material โ meaning they significantly affect the way in which your personal data is collected, used, or shared โ 54bat will notify registered players via an in-platform dashboard notification and, where possible, by email to the address registered on the account. Such notice will be provided not less than 7 days before the updated policy takes effect.
The effective date at the top of this Privacy Policy indicates when the current version was last reviewed and approved. Continued use of the 54bat platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should discontinue use of the platform and request account closure before the effective date of the change.
We encourage you to revisit this Privacy Policy periodically to stay informed of how 54bat is handling your personal data. Archived versions of previous Privacy Policies are available on request by emailing [email protected].
Last Reviewed: This Privacy Policy was last reviewed and updated on 1 January 2026. The version published on this page supersedes all previous versions of the 54bat Privacy Policy.
16 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights, please contact the 54bat data protection team using the details below. Our support team is available 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6).
- Email: [email protected] (plain text โ not a clickable link)
- Subject Line for Data Enquiries: Data Protection Enquiry
- Subject Line for Rights Requests: Data Rights Request
- Live Chat: Available within your account dashboard after completing your 54bat Login
- Response Time: Acknowledgement within 3 business days; full response within 15 business days in BST
- Support Hours: 24/7 including all Bangladesh public holidays
54bat treats all privacy-related correspondence with the utmost confidentiality. Your enquiry will be handled by a designated member of the compliance team and will not be shared outside 54bat except where required by law.
Ready to Play on Bangladesh's Trusted Platform?
Your data is protected by 256-bit SSL encryption and handled in strict accordance with this Privacy Policy. Explore cricket betting, live casino, slots, and more โ safely and securely.
21+ Only Please gamble responsibly. Privacy Policy and Terms & Conditions apply.